Fireplace FAQs

Yes, this item can be installed into a preexisting fireplace.
Yes, this item includes a 1-year warranty from your purchase date for a repair or replacement parts, or a 30 day return period.
No, the flame length stays the same no matter which setting you have the inset set to.
No, the unit is not recommended for use with glass doors closed.
Yes, it’s highly recommended to install a carbon monoxide detector in the room.
If the unit is located directly into a preexisting fireplace, it is not compatible with a blower. If the unit is located within a firebox, you can follow the guidelines in the owner's manual to determine the correct blower.
Yes, it’s highly recommended to install a carbon monoxide detector in the room with the gas space heater.
No, this is intended for indoor use only.
No, we recommend using at least a 100lb tank.
Yes, it's highly recommended for a licensed gas technician to ensure safe and code-compliant installation.

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