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Continue ShoppingGeneral Return Policy:
Bluegrass Living accepts returns on products that are new, unused, unassembled, and resalable products in their original packaging purchased from Bluegrass Living within 30 days of receipt. A refund will be issued for the product(s) and any applicable taxes to your original payment method once the return has been processed and inspected at our facilities. Please note that customer will be responsible for the return shipping cost and there will be an additional 15% restocking fee deducted from the total refund.
Note: If you purchased your product from one of our many online marketplace partners, please submit a return request with the online marketplace you originally purchased from.
Returning Bluegrass Living Purchases:
Method 1: Return via online account.
Log into your account on www.bluegrassliving.com, locate your order number and complete the return request form. Please be as detailed as possible in your request as to why you want to return the product. Our Customer Service Specialists will review the request and respond as quickly as possible.
Method 2: Return via phone or email.
Please contact one of our Customer Service Specialists for help submitting a return request. Note: You have 30 days from the day the RMA is issued to return your products. Include the provided RMA number and ship to the address as shown:
Bluegrass Living
Returns: RMA# _________
2701 Industrial Drive, Suite 1
Bowling Green, KY 42101
IMPORTANT: All returns require a Return Authorization Number (RMA) before the product(s) can be returned to our warehouse. Please write the RMA number on the outside of the box before returning. Products returned without a Return Authorization Number cannot be traced and will not be refunded.
Bluegrass Living reserves the right to refuse a refund on a returned product if:
Orders with Free Shipping:
The actual costs incurred by Bluegrass Living to ship the order are not refundable and will be deducted from the refund amount.
Discounted Orders (Products on Sale or Coupons):
If a discount coupon was used at the time of purchase or a discount was given for any reason, the refund amount is based on the actual amount paid after the discounts have been applied.
Exchanges:
We do not exchange products. If you ordered the incorrect product or want to order something different, please request an RMA for Return. You will be responsible for arranging the return shipping and return shipping costs. Bluegrass Living is not responsible for return packages that are lost or damaged by the return shipping company. A new order will need to be placed to receive the desired product.
Note: A 15% restocking fee will be applied to all returns.
Damaged, Defective or Incorrect Products:
Please contact us within 2 business days of delivery if the product you received is damaged, defective or incorrect. Photos of the product(s) are usually required. Some products may need to be returned. In that case our Customer Service Specialists will guide you through the process.
Note: All returns are professionally inspected prior to any refund. If the product is found not defective, you are responsible for the shipping back to your location.
Warranty Claims:
After 30 days, the product is subject to the manufacturer’s warranty and must be authorized by a Customer Service Specialist. Click here to see our Warranty Policy.
Order Cancelations:
Please contact one of our Customer Service Specialist as soon as possible if there is an error in the shipping address, once the order has been placed. Please keep in mind that order cancelations can only be made within 2 hours from when the order was placed.
Returns Processing Time:
We process Returns as quickly as possible. However, sometimes there are delays due to the large amount of shipping at our warehouse. Please allows at least 30 days before inquiring as to the status of your Return. If you have not received confirmation of credit in that time, please contact us via phone, chat or email and include your RMA number so we may research the status before contacting you back.
Note: Depending on your credit card company, it may take an additional 2-10 business days after your refund is applied for it to be posted to your account.
Important Information: